Cancellation and Returns Policy

We want you to be happy with your product and we take great pride in our customer service. If however you ever need to return an item, we’re here to make things as simple as possible.

This Cancellation and Returns Policy only applies to consumers and not business to business transactions.

At Unlimited Light, we understand circumstances can change and that you may need to cancel your order or return a product you have purchased from us.

Whatever your reason, as with any purchase, your order with Unlimited Light is a legal agreement. This applies to any orders that may need to be cancelled, and products already delivered that may need to be returned.

Below we will cover how to cancel an order or return a product under the terms of your contract. By following the steps below, returning or cancelling your order can be straightforward.

1. Your right to cancel

You have the right to cancel your order with Unlimited Light starts the moment you place your order and ends 14 days from the day you receive your goods.

If your order is being delivered in multiple shipments your right to cancel ends 14 days from delivery of the last item.

During this 14-day period you can cancel your contract at any time, without giving us any reason for doing so.

To exercise your right to cancel, please inform us as quickly as possible of your decision to cancel your contract in a clear statement by letter, email or fax. It’s important to bear in mind that if you wish to cancel your contract, you are responsible for demonstrating you have done so. We always recommend you use a traceable postage method or setting a ‘read’ receipt on your email to avoid any queries.

A sample cancellation form can be found in Section 4 below.

Please make sure to send your letter, email or fax exercising your right to cancel within the 14-day cancellation period to ensure that we are informed of your decision to cancel your contract.

However you wish to contact us, you can find our details below.

Address:

Unlimited Light Ltd

Home Place

Coldstream

TD12 4DT

Telephone: 01890 883522

Fax: 01890 883271

Email: orders@unlimitedlight.com

2. Effects of cancellation

If you cancel your contract with Unlimited Light, we will reimburse all payments we have received from you, including the costs of delivery. However, we are not able to reimburse any supplementary costs you may have paid if you chose an alternative type of delivery to the standard delivery that we offer.

Please be aware that a deduction will be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

We always aim to reimburse your money as soon as possible, the time this takes will depend on the personal circumstances of your cancellation, but will be no later than 14 days after:

  • we receive the products you have returned, or
  • we receive evidence that you have returned the products you purchased, or
  • you inform us of your decision to cancel your contract, if no products were supplied.

Your reimbursement will be made through your original payment method used to place your order, unless you have expressly agreed otherwise. You will not incur any fees as a result of us making a reimbursement payment to you.

You must exercise care when returning products to us. You must send back the products or physically hand them over within 14 days of informing us that you wish to cancel your contract, and we must receive them before the day 14-day period has ended. You are responsible the cost of returning the product and for insuring returned products. We recommend you obtain proof of postage as we cannot be held responsible for returned goods that we do not receive.

3. Restrictions on rights to cancel contracts for bespoke products.

For bespoke items that are made to your specification refunds are only given if the product is found to be faulty. The products and options listed on our website are our standard products, bespoke items are any product or product options that are not available to purchase directly through our website.

4. Sample cancellation form

If you wish to cancel your contract with Unlimited Light, you can use the form below as a guideline for your letter, email or fax to inform us. You aren’t required to use this form, but it will ensure that all the information needed to cancel your contract is included.

To:

Unlimited Light Ltd

Home Place

Coldstream

TD12 4DT

Telephone: 01890 883522

Fax: 01890 883271

Email: orders@unlimitedlight.com

 

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for sale of the following goods [*]/for the supply of the following service [*]

Ordered on [*]/received on [*]

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only required if this form is notified on paper),

Date:

[*] please delete as appropriate

5. I received incorrect or faulty goods

If incorrect or faulty goods are supplied by us, we will replace or refund these, we will cover the cost of the return carriage.

6. My item was damaged in transit

If goods are damaged in transit, you MUST sign as such with the courier. Please keep all documentation and packaging and contact us within 7 days of receipt for returns instructions.

7. General Information

Unlimited Light cannot be held responsible for any related expenses such as loss of earnings, electrician’s fees etc. incurred in the event of faulty or missing items being supplied.

8. Standard Warranty

A one year return-to-base warranty is provided on all products with the exception of lamps (light bulbs).

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